SightCall, the worldwide leader in faraway visible aid, is pleased to announce a partnership with Core Health & Fitness, an industry chief in industrial fitness merchandise, to provide AR-powered stay video assist to enhance equipment uptime, beautify first name resolution and digitally rework the purchaser revel in.
A successful trial between the corporations proven that using SightCall ended in a 55 percentage first-time restoration achievement rate, doing away with the need for an onsite technician. Core Health & Fitness will installation stay video guide for the repair, troubleshooting, and preservation of their portfolio of world-class fitness system, including Star Trac®, StairMaster®, Nautilus® and Schwinn®.
SightCall’s international video cloud platform permits customer service dealers to look the problem a purchaser, distributor or service accomplice is facing through connecting to the consumer’s cell device. The agent can then solve or diagnose the difficulty remotely, guiding the person with a sturdy suit of augmented fact gear, and dispatching a technician only when necessary.
“SightCall’s visual aid generation permits us to provide an advanced client experience that is significant to our corporation’s commitment to the extremely good carrier,” stated Daniel Murray, the director of services for Core Health & Fitness. “With live video, we can diagnose and solve cases with new clarity and precision, resolving customer troubles on the first name. SightCall enables us to display our dedication to customers lasts long after the date of sale.”
“Core Health & Fitness is an innovator within the global of fitness and fitness,” stated Tony Nigro, the senior vice president of income, Americas at SightCall. “We are excited to paintings along them inside the digital transformation of their patron experience. With SightCall, their marketers at the moment are capable of seeing and solve technical troubles on the primary name – fending off technician visits and handing over an unprecedented stage of customer service. Our worldwide platform helps their operations in over 90 countries around the world, supplying live visible guide everywhere, at any time.”